Currently, services such as JR West’s e5489 and JR Central’s EX Service operate independently, each with differing coverage areas and ticketing methods. This separation has led to user complaints about the systems being difficult to navigate and use.
In response to these concerns, the four JR companies announced a major integration initiative at a joint press conference on September 19th. The goal is to streamline operations and enable smoother usage across service boundaries.
Starting in October, passengers who hold accounts with both e5489 and EX Service will benefit from a simplified login process. They will be able to access both platforms using just one of their IDs, eliminating the need to manage multiple credentials.
Additionally, the companies plan to introduce a linked account system that allows users to switch between reservation platforms without having to re-enter login information. This seamless transition between services will make transferring reservations and managing tickets much more convenient for passengers.
This integration marks a significant step toward improving user experience and connectivity across JR’s reservation services.
https://newsonjapan.com/article/146953.php